We are focused on You.
If you have any questions or concerns after your visit, please call or text our Patient Care Coordinators at (606) 794-3750. Our Patient Care Coordinators are available Monday through Friday, from 8 am to 6:30 pm. They are here to help you with a variety of questions or concerns, including but not limited to:
- Prescriptions/medication questions
- Test result questions
- Referral questions
- Future appointment questions
- Surgical/procedure concerns
Pikeville Medical Center is committed to meeting the needs of our patients and families, including communication regarding your individual healthcare plan. We understand that your plan of care is best addressed by your physician, nurse, or healthcare provider since they are most familiar with your health care needs. If you are concerned about the quality of care or treatment, it is best to address these concerns at the time of occurrence with the pertinent unit/ clinic management staff or the House Supervisor. We appreciate all opportunities to address your concerns and questions. Please don’t hesitate to contact us.
Vice President of Nursing Services
606-430-3925
606-430-8514
Patient Care Coordinators
606-794-3750
Chief Nursing Officer
606-430-3530
House Supervisor
606-430-7001
Risk Management
606-430-3534
File a Concern, Comment or Grievance
The administration and staff at Pikeville Medical Center are committed to providing quality health care for you and your family and will make every reasonable effort to address your concerns in a timely and appropriate manner if given the opportunity. However, you do have the right to file a complaint with the appropriate external agency regardless of whether or not you utilize the hospital grievance process. Those agencies may be reached at the numbers and addresses listed below:
Pike County Dept. of Protection & Permanency
295 Hambley Blvd.
Pikeville, Kentucky 41501
606-433-7596
Office of Inspector General
Division of Licensing & Regulation
Kentucky Cabinet for Health Services
Region C
100 State Police Road
London, Kentucky 40741
606-330-2030
The Joint Commission
A safety concern/complaint can be filed to Joint Commission at https://www.jointcommission.org/en-us/contact-us/report-a-patient-safety-event.
Concerns/Complaints can be filed either electronically or mailed to the Office of Quality and Patient Safety. Address and form available through the provided link.
In the event that your concern involves ethical decision making, there is also mechanism in place for resolution of these issues. Complicated ethical concerns may involve issues that affect the care and treatment of patients at Pikeville Medical Center and concern those persons who are responsible for their care and treatment. Typically these issues involve quality of life, terminal illness, and/or conflicts between patients and family members. Pikeville Medical Center offers a mechanism to discuss and attempt to resolve ethical issues and provides a forum through which:
a. The rights of patients, family and health care team members are described.
b. Issues are discussed, clarified and mediated.
c. If indicated, the issue can be referred to the Ethics Committee, Executive Committee and/or Board of Trustees.