A specialty pharmacy focuses on medications that are often complex, costly or used to treat chronic and uncommon conditions.

• Some medications require special handling, storage or administration.
• Patients may need additional education, monitoring and follow-up.
• Our team works with prescribers and insurance companies to help patients access prescribed therapy whenever possible.
• We can also review whether financial-assistance programs may help reduce medication costs.

• Your medication may not be stocked by a traditional retail pharmacy.
• It may require refrigeration, special packaging or another form of careful handling.
• It may be taken or administered differently from common prescriptions.
• Its effects and potential side effects may require closer monitoring.

PMC Specialty Pharmacy provides pharmacy service, education and ongoing clinical support to patients and caregivers.

Our service extends beyond simply dispensing a prescription. The specialty pharmacy team can provide:

• Help with billing, copays and available financial-assistance programs
• Support throughout the insurance authorization process
• Timely access to prescribed medications
• Medication counseling and educational materials
• Regular wellness checks and opportunities to discuss questions or concerns
• Prescription refill reminders
• Access to pharmacy assistance 24 hours a day, seven days a week

Call 1-888-PMCKYRX (1-888-762-5979) Monday through Friday from 9 a.m.–5 p.m.

After hours, your call will be directed to the outpatient pharmacy. You may also ask to speak with a specialty pharmacy team member when visiting the pharmacy.

The first fill may require additional coordination with your prescriber and insurance plan. Our team will guide the prescription through that process.

Refills can be requested by calling 1-888-PMCKYRX during regular business hours or by using RxLocal online ↗.

Before a refill, a team member may contact you to confirm your address, medication supply, delivery or pickup arrangements, and any changes in your health or therapy.

• Call 1-888-PMCKYRX, Monday through Friday from 9 a.m.–5 p.m.
• Use the RxLocal refill website ↗.
• A member of our team may contact you between refills to check your progress and arrange pickup or shipping.

Most prescription medications cannot be returned after they have been dispensed. Call the specialty pharmacy so our team can determine whether your medication qualifies for return or credit.

If you believe a medication or package is defective, contact us promptly so we can investigate and determine whether a replacement is appropriate.

A brand-name or generic substitution may sometimes be required by an insurance plan or used to help reduce your copay.

If a substitution is being considered, a team member will discuss it with you and answer your questions. Any change must be handled according to the prescription and applicable pharmacy requirements.

PMC Specialty Pharmacy participates with many insurance plans. Coverage and pharmacy-network requirements vary by plan.

If your insurance requires another specialty pharmacy, our team will coordinate the prescription transfer and provide the receiving pharmacy’s contact information.

Our team will process the prescription with your insurance plan and notify you of the expected copay before dispensing.

Costs vary based on your insurance benefits, deductibles, the medication and any assistance program for which you qualify. We will coordinate with your prescriber and insurer to help keep your out-of-pocket cost as low as possible.

If we cannot fill your prescription because of your insurance network, our team will coordinate its transfer to the pharmacy required by your plan.

Our team will work with your prescriber and insurance company to seek coverage when appropriate. This may include submitting information required for prior authorization or an appeal.

If coverage is denied, your prescriber may discuss alternative treatment options with you.

Some manufacturers offer temporary supply, free-trial or patient-assistance programs. Availability and eligibility vary by medication and individual circumstances.

When a program is available, our team can help you understand the requirements and complete the enrollment process.

You may qualify for manufacturer assistance, charitable foundation support or another financial-assistance program.

Our team evaluates each patient individually and can help eligible patients complete the necessary applications and documentation.

Our team may contact you to:

• Confirm the status of your prescription and expected copay
• Verify insurance, prescription-processing or contact information
• Provide medication counseling and answer questions
• Arrange refills, pickup, shipping or delivery confirmation
• Verify your mailing address
• Discuss important information about your specialty medication
• Request documents needed for a financial-assistance application
• Explain that your prescription must be transferred to another specialty pharmacy
• Notify you of a medication recall or other safety concern
• Check how you are doing with therapy and whether you are experiencing problems

Please contact us when:

• Your address, telephone number or insurance information changes
• You have a question about your prescription status
• You are unsure how to take or administer your medication
• You want more information about your treatment plan
• You suspect an error or delay involving shipment or delivery
• You believe your medication may have been recalled
• You need help accessing medication during an emergency or disaster
• You need educational materials, community resources or assistance coordinating with another specialty pharmacy
• You have any other question or concern about your medication or treatment

Yes. Depending on your therapy, we may provide:

• Educational materials about your medication and condition
• Administration guides
• Adherence and refill reminders
• Medication counseling
• Links to community support groups and advocacy resources

For a non-emergency side effect or medication concern, contact PMC Specialty Pharmacy or your healthcare provider for guidance.

If a medication you received is affected by a recall, our pharmacy team will contact you with instructions. We will determine whether a replacement supply is needed, explain what action to take and coordinate with your prescriber when appropriate.

If the medication, strength, quantity, directions or label appears incorrect, do not take the questionable dose until you have received guidance. Call us as soon as possible so we can review the concern with you and your prescriber.

Medication should be disposed of safely. Do not flush or discard medication in household trash unless the medication’s instructions or an authorized source specifically says to do so.

• FDA drug-disposal and take-back guidance ↗
• DEA National Prescription Drug Take Back Day ↗
• Search for an authorized collection site ↗